FAQ

Quality Results - Fair Pricing - Competitive Lead Times - Excellent Service

Common Questions

  • What are your HOURS ?

    Standard hours are:

    Monday-Friday:  8:00 am to 4:00 pm

    Saturday:  10:00 am to 2:00 pm

    Sunday:  Closed

    If you need an appointment outside of these hours, contact our office and we will do our best to accomodate you.

    Holiday Hours: We typically close on major holidays, so call us to confirm our availability.

  • How can I CONTACT you ?

    You can get in touch with us as follows:

    PHONE

    EMAIL

    CONTACT US form to leave a message for one of our team members who will be happy to assist you with any questions or concerns you may have. 

  • What is your REFUND policy ?

    Because we offer a 'service' on an item you provide, we do not offer refunds. However, it is our goal to make sure that our customers receive the best service possible. If we made a mistake on a project, we will do our best to correct it.

    It is  very well known in the laser engraving industry that you cannot guarantee the outcome, given all of the possible variables. The most common is the differences in the composition of pigments and resins used to coat    items. Even on the same brand of item, White may engrave differently than Blue. Also, organic materials like leather can vary from 'cow to cow', as does faux leather. 

    If for any reason you are not satisfied with your project, we are always willing to discuss what options may be available to you.

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    NOTE: Because we have done a lot of engraving 'cover ups' for customers who have received very poor service from previous vendors. If someone made a mistake on your project, we may be able to fix it for you. CONTACT US to discuss a 'cover up' option.

  • What are your CAPABILITIES ?

    Laser-Tronics has been serving customers worldwide since 1987.  For over 36 years we have been providing laser engraving and marking, as well as CNC machining, lathe and job shop services.

    Whatever you need, chances are we can help with your project.  You can expect exceptional work, amazing prices, and unbeatable customer service. Decades of experience allow us to provide unparalleled work. Since we use the latest technology and quality materials, our reputation speaks for itself. CONTACT US today and see why so many others choose Laser-Tronics for all of their engraving and CNC machining needs.

    CLICK HERE TO SEE PHOTOS OF OUR CAPABILITIES.

  • Can you SHIP my item to me ?

    From 1 part, to thousands, we are here to help you with your project. 

    And, to make it convenient, we accept drop shipments for engraving. Simply order your item and have it ship directly to our facility. When the engraving is complete, we will ship it to you. 

    Because many online retailers such as Amazon, Walmart, Ebay, etc. offer free shipping with low minimums, the only shipping costs you will incur are for return shipping to you. Because most items we engrave for our customers can easily fit in the $10.95 USPS flat rate shipping box, this opens up our laser engraving services to the continental US. 


    If you would like to start a drop ship order, CLICK HERE to provide ALL of your contact info, details on the item you would like to ship including quantity, and the retailer you will be purchasing from. We will respond to your request with a confirmation email at which time you can place your order online with the retailer. When your order is complete, please respond back to our email with a URL link to the item you ordered and the date of arrival to our facility. 


    Upon receipt of the item at our facility, plan on our standard lead time of 5-15 business days (Mon-Fri). When your order is ready to ship , we will send you a text message indicating it is on its way back to you.


    If you live outside of the continental United States, please CONTACT US to discuss possible options for placing an order.

  • Can I do a DROP SHIPMENT order ?

    ** KEEP CHECKING BACK **

    WE ARE WORKING ON MAKING THIS OPTION AVAILABLE TO CUSTOMERS NATIONWIDE.

  • Do you have an FFL LICENSE for engraving firearms ?

    Yes, however we are NOT a gun store!

    We have a Federal Firearms License (FFL) that restricts us to 'only laser engraving' on firearms.

    It does NOT allow us to sell firearms or ammunition, or transfer ownership of a firearm in any capacity.

    Our FFL license only covers engraving and basic gunsmithing to disassemble firearms in the event we are doing intricate wrap around type engraving.

    If you have a firearm that you need engraved, please contact our office and we can provide more information.

    CLICK HERE TO SEE PHOTOS OF FIREARMS WE HAVE ENGRAVED.

  • How much does laser engraving COST ?

    Price is determined by various factors, including amount of text, graphics/logos (or a combination of both), type of item being engraved, engraving size, and whether the engraving wraps around a circumference.  Also, the type of item being engraved can affect the price - i.e. a very small precision engraving on a wedding ring band will cost more than a name on a tumbler. CLICK HERE to see examples of tiny precision engraving.

    Engraving a name, short phrase or graphic on one is usually in the $20-$25 range. Higher quantity orders will receive better pricing. Factors that can affect costs include engraving SIZE, COLORING, LOCATION, DEPTH, high PRECISION location, etc.

    Adding a second engraving such as a graphic or logo on the same item can be in the $15-$20 range depending on the same variables. 

    CONTACT US if you need more information on your specific project and to get more accurate pricing.

    CLICK HERE TO SEE PHOTOS OF OUR CAPABILITIES.

  • What type of SURFACE can you laser engrave on ?

    We engrave guns, knives, jewelry, tumblers, plaques, cameras, phones, ipads ... pretty much anything metal. We also engrave leather and faux leather, plastics, natural surfaces, and some woods. If we're unsure, and you're willing, we will try a test engraving in a small inconspicous spot. 

    Our lasers are the best at high-contrast marking, etching and engraving on metal. They produce an extremely small focal diameter (intensity up to 100x higher than CO2 lasers), making them ideal for permanent marking of QR codes, barcodes, serial numbers and precision text on metals. We have many customers in the medical industry that require precision marking for product traceability and identification applications - sometimes they're barely visible to the naked eye!

    If your project is metal and it fits our sizing parameters, the sky's the limit! 

    CLICK HERE TO SEE PHOTOS OF OUR CAPABILITIES.

  • Do laser engraved products make good GIFTS ?

    Yes! Items that are engraved are thoughtful gifts, especially for friends, family, co-workers, teachers, first responders ... and yourself! Everyone loves a customized gift. 

    We can engrave a special message, graphic design, or both. 

    We can help you design and create a special gift for birthdays, weddings, anniversaries, holidays, work, a thank you, or for you.

    Our experienced team members will walk you through the process of having your products engraved. Contact us today.

    CLICK HERE TO SEE PHOTOS OF GIFT IDEAS AND OUR CAPABILITIES.

  • Can I choose my FONT for laser engraving ?

    To streamline the ordering process, we provide 24 FONT CHOICES at no additional cost. CLICK HERE to view the list. They are also available for viewing in our lobby when you place your order in person. 

    There are options for custom fonts at an additional cost, however there can be licensing restrictions in using some fonts.  CONTACT US if you need additional help with your font choices.

    CLICK HERE TO SEE PHOTOS OF OUR CAPABILITIES.

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